FAQs
Frequently Asked Questions (FAQ)
How can I contact Faxree?
We’re here for you! If you have any questions or need assistance, just send us an email at info@faxree.com. Our friendly customer service team is always ready to help! 😊
Do you offer worldwide shipping?
Yes, absolutely! We offer FREE worldwide shipping so you can enjoy the benefits of our hair stylers, whether it’s for drying or straightening, no matter where you are! 🌍✨
Can I change or cancel my order?
We process orders quickly so you can start enjoying your new hair tools ASAP! If you need to change or cancel your order, just let us know within 12 hours of placing it. After 12 hours, no worries! You can easily exchange your product once it arrives. 🙌
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, AMEX, and PayPal. Shopping for your new hair styler has never been easier or more secure! 💳
When will my order be processed?
Orders are processed Monday through Friday, and we aim to ship within 1-3 business days after your purchase. During busy periods, processing times may take a little longer, but we’ll get your order to you as quickly as possible! ⏳
How long will it take to receive my order?
Shipping times can vary, but you can typically expect your hair styler to arrive within 1 week. We’re working hard to get it to you as fast as possible, and it’s worth the wait! 📦
What if I don’t receive my order?
If your order hasn’t arrived within 30 days, don’t worry! Contact us, and we’ll make it right by offering a full refund or replacement. 💸
Will I be charged customs and taxes?
Prices on our site are displayed in US Dollars and are tax-free, but your local customs office may charge taxes or duties upon delivery. Unfortunately, these charges are out of our control, so please check with your local customs office. 🌍
How do I return an item?
If you’re not completely satisfied with your hair styler, that’s okay! Just email us at info@faxree.com, and we’ll guide you through the easy return process. 👍
What if the item I received is defective, incorrect, or damaged?
We’re so sorry about that! If your hair styler is defective, incorrect, or damaged, email us right away at info@faxree.com with your order number and photos. We’ll resolve the issue quickly, guaranteed. 💪
When will I receive my refund?
Refunds will be issued to your original payment method. For credit or debit card payments, refunds will typically be processed within 7-10 business days after we receive your return. If you have any concerns about your refund status, please reach out to your bank or credit card company. 💳